Refund policy

Hommfer Returns and Refunds Policy

Last updated: 7 May 2025

1. Policy Overview

We aim to make returns and refunds as simple and transparent as possible. Below you will find the details of our returns and refunds procedure to help ensure a smooth experience.

2. Return Period

2.1 Return Period: All customers have the right to return a product within 30 days of receiving it without giving a reason.

3. Return Instructions

3.1 Return Request
Contact our customer service team at info@hommfer.com, stating your order number and, if you wish, the reason for the return.

3.2 Return Authorisation, Packaging and Shipping
After reviewing your request, we will send you detailed instructions.

    • Carefully pack the item in its original packaging, with all labels intact.
    • Include the return form, return label and any documents or photographs requested.
    • Send the parcel in accordance with the instructions provided by our customer service team.

    3.4. Return Address

    The return address will be provided by our customer service team after your return request has been reviewed and approved.

    4. Return Costs

    4.1 Defective, damaged, incorrect or not as described
    If the product is defective, damaged, incorrect or does not match the description, Hommfer will provide a prepaid return label.

    4.2 Cancellation of Purchase
    The customer is responsible for the actual cost of return shipping. This applies if they purchased the wrong product, the product is unsuitable or they no longer want the item.

    5. Specific Return and Refund Conditions

    5.1 Standard Return Conditions (Unused Products)
    If you change your mind about your purchase, you may return the product within 30 days of receiving it. Products must be new, meaning they must either remain unopened in their original packaging or have never been used.

    5.2 Defective or Damaged Products
    If you receive a defective product or the item arrives damaged, contact our customer service team within 5 days of receipt. For damaged products, please provide photographs or a video showing the damage within the same period.

    5.3 Incorrect Product or Product Not as Described
    If you receive an incorrect product or one that does not match the description, please contact us within 5 days. We will arrange and pay for the return and send you the correct product.

    5.4 Product Not Received
    If your product has not been delivered, please contact us within 7 days of the estimated delivery date so that we can investigate with the carrier. If the product cannot be located, we will offer you a full refund or a replacement item.

    5.5 Cancellation After Ordering
    You may cancel your order before it has been dispatched. Contact our customer service team using the contact details at the bottom of this policy. If the order has already been dispatched, please follow the return procedure after receiving it.

    6. Exchanges

    If you wish to exchange a product for another version, please contact our customer service team within 30 days of receipt. Products must be new, meaning they must either remain unopened in their original packaging or have never been used. Return shipping costs are the customer's responsibility unless the exchange is due to a defective, damaged, incorrect or misdescribed product.

    7. Timeframes

    7.1 Return Period: Returns must be reported and sent within 30 days of receiving the product.

    7.2 Return Processing: After receiving the returned item, we will process the refund. Once your return has arrived at our warehouse, the payment will be refunded within 7 working days. You will receive a confirmation email.

    7.3 Refund Conditions: A refund will be approved if the product is new, meaning it has either not been opened from its original packaging or has never been used. Refunds for defective, damaged, incorrect or misdescribed products will be approved after inspection, but always within 7 working days of receipt.

    7.4 Refund Method: Refunds will be issued using the payment method used for the purchase.

    8. Exceptions to the Returns Policy

    The following products cannot be returned:

    • Custom-made or personalised products
    • Hygiene products (e.g. socks, underwear), unless the product is new, meaning it has either not been opened from its original packaging or has never been used.

    9. Shipping Methods and Costs

    9.1 Shipping Method: Free delivery is available for all orders in France, Belgium and the United Kingdom. All orders are shipped via Chronopost or DPD + Track & Trace.

    9.2 Restocking Fees

    No restocking fee will be charged, regardless of the reason for the return. Please note that for non-damaged products being returned, the return label and shipping costs must be arranged and paid for by the customer, unless the product is defective, damaged, incorrectly delivered or does not match the description.

    9.3 Statutory Rights

    This policy does not affect your statutory rights under applicable law.

    10. Hommfer Contact Details

    Questions about this policy?
    See our Frequently Asked Questions or contact our customer service team using the details below:

    • Website and company name: Hommfer
    • Address: De Nieuwe Erven 3, 5431NV Cuijk, North Brabant, Netherlands
    • Email: info@hommfer.com
    • Telephone: +31647645189
    • Contact form: Click here to contact us via our contact form
    • Company number: 90737105
    • VAT number: NL004837920B56
    • Customer service: Monday to Friday, 9:00 am to 5:00 pm | Saturday and Sunday: 12:00 pm to 5:00 pm

    We respond to all enquiries within 24 hours on the days we are open.