We process your order within 1 to 3 business days from receipt of payment and ship it via reliable services such as Chronopost, DPD and Royal Mail. Delivery to France, Belgium and the United Kingdom usually takes between 5 and 7 business days. Thus, the total delivery time is 6 to 10 business days. Once your order has been shipped, you will receive a tracking number to track your package .

Delivery is completely free for all customers residing in France, Belgium, and the United Kingdom, regardless of the weight of their order.

After payment, you will receive a confirmation email with a tracking number. You can track your order directly through our website. Click here to track your order.

Yes, at Hommfer, we provide clear installation instructions for all our products. These instructions are only available by contacting our customer service . Need further assistance? Our team is always ready to assist you.

If you wish to cancel your order, please email us as soon as possible. If the order has already been shipped, it will unfortunately not be possible to cancel it, and you will need to follow the returns procedure. We will do our best to respond to your request quickly. Click here to contact us.

If your item arrives damaged, please contact our customer service team within 5 days of receipt. Be sure to include clear photos or a video of the damaged product so we can assess the issue. Our team will work with you to find a suitable solution, such as a replacement or refund. We're here to help! Click here to contact us and resolve your issue quickly.

We want you to be happy with your purchase. However, if you would like to make a return, you can do so within 30 days of receiving your order. Contact us by email , and we will guide you through the return process.