Privacy policy
Hommfer Privacy Policy
Last updated: 3 April, 2025
1. Overview of the Policy
1.1 We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you interact with our services. Below you will find the details of our privacy practices.
1.2 This privacy policy explains how Hommfer (the “Site”, “we”, “our” or “us”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on hommfer.com (the “Site”) or otherwise communicate with us regarding the Site (together, the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we have collected in accordance with this policy.
Please read this privacy policy carefully.
2. Changes to This Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
3. How We Collect and Use Your Personal Information
3.1 Sources of Personal Information: To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.
3.2 General Use: In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
4. Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be linked to you.
5. Information We Collect Directly from You
The information you submit directly through our Services may include:
- 5.1 Contact details: such as your name, address, phone number, and email.
- 5.2 Order information: name, billing address, shipping address, payment confirmation, email, and phone number.
- 5.3 Account information: username, password, security questions, and other security-related data.
- 5.4 Customer service information: any data included in your communications with us.
5.5 Mandatory features: Some features may require specific data. Without it, access may be restricted.
6. Information We Collect About Your Usage
We automatically collect certain information about your interaction with the Services (6.1 Usage Data) via 6.2 Cookies (cookies, pixels, etc.).
7. Information We Obtain from Third Parties
We may obtain information about you from third parties, such as Shopify or processing partners.
7.1 Compliant Processing: Any third-party information is processed in line with this policy. See also Website and Third-Party Links.
8. How We Use Your Personal Information
- 8.1 Providing Products and Services: order processing, account management, shipping, returns.
- 8.2 Marketing and advertising: sending promotional content and displaying personalised ads.
- 8.3 Security and fraud prevention: detecting and handling suspicious activity. You are responsible for securing your login credentials.
- 8.4 Communication and improvement: customer support and user experience enhancement.
9. Cookies
We use cookies to operate and enhance our Site. Full details: https://www.shopify.com/legal/cookies
You can set your browser to reject them, though this may affect your experience.
10. How We Disclose Personal Information
We may share your data with:
- 10.1 Service providers acting on our behalf
- 10.2 Business and marketing partners
- 10.3 Technical or social partners with your consent
- 10.4 Affiliates
- 10.5 In business transactions or as required by law
10.6 Categories of shared data:
| Category | Categories of recipients |
|---|---|
|
|
No use or disclosure of sensitive data without your explicit consent.
11. Websites and Third-Party Links
We are not responsible for the privacy practices of third-party sites. Review their policies before sharing data with them.
12. Children's Data
We do not knowingly collect children's data. Parents/guardians may contact us to request deletion.
13. Security and Retention of Your Information
We apply reasonable security measures, but none are foolproof. Avoid sharing sensitive data via unsecured channels. Retention periods depend on legal, contractual or business obligations.
14. Your Rights
You may have the right to:
- Access
- Erasure
- Correction
- Portability
- Opt-out of sale or targeted ads
- Restrict processing
- Withdraw consent
- Appeal
- Manage communication preferences
You can exercise your rights through our Site or by using the contact details below. We may ask for information to verify your identity.
15. Complaints
For complaints, contact us. You can also reach out to your local data protection authority. EEA list: here.
16. International Users
Your data may be transferred outside your country. We use recognised mechanisms to protect it (e.g. standard contractual clauses).
17. Data Controller
We are the data controller unless otherwise stated.
18. Hommfer Contact Details
Questions about this policy?
Check our FAQ or contact our customer service below:
- Website and company name: Hommfer
- Address: De Nieuwe Erven 3, 5431NV Cuijk, North Brabant, The Netherlands
- Email: info@hommfer.com
- Phone number: +31647645189
- Contact form: Click here to reach us via our contact form
- Company Registration Number: 90737105
- VAT Number: NL004837920B56
- Customer service hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday and Sunday: 12:00 PM – 5:00 PM
We reply to all requests within 24 hours on business days.